Troubleshooting help desk — where to start?

Noah Bennett Noah Bennett 2 weeks ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

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Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.