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For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.
What has worked for your communities, and does the space type change your answer?
Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.
Following this thread closely. We are about to face the exact same decision and the replies here are gold.
This deserves more votes. It is a small change with an outsized impact on day-to-day use.
Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.
Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.
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