What is the recommended way to handle knowledge base?

Noah Bennett Noah Bennett 3 weeks ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

5

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.